Technical Customer Success Manager
New
P
Passion.ioSaaS Creator Economy
Toronto, Ontario, Canada. Vancouver, British Columbia, Canada. Warsaw, Masovian Voivodeship, Poland. Bucharest, Bucharest, Romania. Stockholm, Stockholm County, Sweden. Madrid, Community of Madrid, Spain, EST/PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- RESTful APIsSaaS
Requirements
- 2+ years experience in Technical CSM, Solutions, or SaaS implementation roles
- Proficiency in APIs, integrations, and automation logic
- Experience with no-code/low-code ecosystems
- Comfortable with provisioning profiles, certificates, and metadata
- Understanding of backend logic
- Ability to support Apple App Store and Google Play submissions
- Experience reviewing logs or crash reports
- Strong written documentation skills
- Ability to work in fast-moving product startup or scale-up environments
- Strong analytical and systems thinking skills
Responsibilities
- Troubleshoot complex platform configurations
- Review integrations and automation logic
- Advise on backend setup to support scale
- Diagnose root causes behind feature friction
- Support Apple App Store / Google Play submissions
- Review logs or crash reports
- Partner with Product on advanced use cases
- Document technical best practices and improve implementation playbooks
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