Passion.io

👥 11-50💰 Series A over 3 years agoE-LearningTrainingAppsContent CreatorsMobileSoftware💼 Private Company
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Passion.io is a technology-driven company that focuses on creating innovative solutions to help individuals pursue their passions.

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📍 South America, Mexico City, Mexico, Montreal, Quebec, Canada, Toronto, Ontario, Canada, Bogotá, Distrito Capital de Bogotá, Colombia, Cape Town, Western Cape, South Africa

🔍 Creator Economy

  • Minimum must-have: Email and chat experience, basic graphic design knowledge (Canva), experience working with technology, and some experience writing or reviewing copy in English.
  • Strong customer service skills with clear communication, patience, empathy, and conflict resolution abilities.
  • Experience with HelpDesk (Hubspot or ZenDesk) and Photoshop is a plus.
  • Excellent time and task management skills with the ability to prioritize effectively.
  • Capable of working independently and thriving in a team environment.
  • Must be flexible to work US hours (Pacific to Eastern time zones) to ensure effective collaboration.
  • Exceptional communication skills in English.

  • Seamlessly migrate creators’ content from their previous platforms to Passion.io, ensuring everything is organized and optimized.
  • Use Canva and brand assets to design and customize stunning apps that meet creators’ unique needs.
  • Provide top-notch support via email and chat, resolving concerns about products, apps, and accounts swiftly and effectively.
  • Monitor the status of apps in review on Apple and Google Play, working with the App Submission team to tackle any issues head-on.
  • Keep creators informed about Apple and Google updates, new features, bug fixes, and major updates from Passion.io.
  • Assist with various administrative tasks to ensure smooth workflow and operational efficiency.
  • Set up Typeform for customers and configure Zapier workflows to streamline processes.

Adobe PhotoshopGraphic Design

Posted 26 days ago
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📍 South America, Mexico, Canada, Colombia, South Africa

🔍 SaaS, Creator space

  • 3-4 years of technical support experience in a SaaS environment, ideally within the Creator space.
  • Technical proficiency with HubSpot and experience working with remote teams.
  • Ability to collaborate across functions, including engineering and sales.
  • Self-motivated with strong problem-solving skills and a focus on process improvement.
  • Passion for understanding customer needs and driving value for customers.

  • Deliver outstanding Tier 2 support by resolving technical issues swiftly and effectively.
  • Identify and implement improvements in customer support processes for enhanced efficiency.
  • Engage proactively with the product, providing suggestions for improvements through feedback.
  • Maintain high customer satisfaction scores while managing customer inquiries.
  • Work during US time zones (ET or PST) to provide timely support.

Cross-functional collaborationTechnical supportSaaS

Posted 26 days ago
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📍 United Kingdom

🔍 SaaS

  • A genuine interest in SaaS and a drive to innovate.
  • Relevant experience and expertise in the SaaS field for at least 2 years.
  • Excellent collaboration and communication skills.
  • Ability to thrive in a fast-paced and evolving environment.
  • Ability to manage your own schedule and work asynchronously.

Not specified as the job is a pooling for future opportunities.

Communication SkillsCollaborationAdaptability

Posted 3 months ago
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📍 Mexico

🔍 SaaS/online

  • You have at least 1-2+ years’ experience in an SDR position in a SaaS / online company (SaaS preferable).
  • You are able to share about your sales education (books, courses).
  • Can show a proven track record / past quotes attained.
  • Tech savvy / shows familiarity with using different apps.
  • Excellent verbal and written communication and interpersonal skills.
  • Strong organizational and time-management abilities.
  • Goal-oriented mindset with a focus on achieving and exceeding targets.
  • Familiarity with CRM systems and lead management is a plus.
  • Strong and reliable Internet connection and a quiet place to work from.
  • Native level fluency in English (written and spoken).
  • Ability and willingness to work in North American time zones (PST) is a prerequisite for this role!

  • Schedule appointments for the sales team based on lead qualification and availability.
  • Effectively communicate the value proposition of our software products to prospects.
  • Respond to inbound leads via various channels, mostly scheduled phone calls, emails, sales tickets, and chat/Whatsapp.
  • Understand and qualify potential customers’ needs using our internal criteria, with a keen eye for prioritization.
  • Maintain accurate and up-to-date Customer Relationship Management (CRM) system information.
  • Track and document all interactions with leads to ensure a seamless handoff to the sales team.
  • Work closely with the sales representatives to understand their priorities and align appointment scheduling accordingly.
  • Provide regular updates on pipeline volume and appointment scheduling metrics.
  • Proactively seek feedback and identify areas for process improvement.
  • Stay informed about industry trends and competitors to enhance your knowledge and performance.

Business DevelopmentCommunication SkillsAnalytical SkillsCollaborationOrganizational skills

Posted 3 months ago
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