Technical Support Engineer - Java/.NET
New
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New RelicObservability/Software
Atlanta, Georgia, USA; Chicago, Illinois, USA; Detroit, Michigan, USA; Miami, Florida, USA; Nashville, Tennessee, USA; Providence, Rhode Island, USA; Raleigh, North Carolina, USA, 8am-5pm PT Mon-Fri. You may be located in ET, CT, MT or PT time zones and committed to working PT hours.Full-TimeMiddle
Salary72,000 - 90,000 USD per year
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Job Details
- Experience
- 1-2 years experience delighting customers in a technical support role
- Required Skills
- AWSDockerNode.jsJavaKubernetes.NETTroubleshootingTechnical support
Requirements
- Knowledgeable in troubleshooting programming languages and network essentials.
- Experience with Java, .Net, and Node.
- Familiarity with AWS and containerization technologies such as Docker and Kubernetes.
- Experience building, maintaining, and/or testing applications in an enterprise environment.
- Demonstrated well-developed troubleshooting skills.
- High level of empathy.
- Growth mentality and passion for sharing knowledge/mentoring.
- Available for day shift hours of 8am-5pm PT Mon-Fri.
Responsibilities
- Support New Relic customers by solving complex installation, configuration, and data exploration requests.
- Act as a technical leader in the Java and .Net APM agents and Alerts.
- Advocate for our customers to our Product Organization by providing feedback on feature requests and bugs.
- Contribute to both internal and customer-facing documentation and Knowledge Centered Support (KCS).
- Mentor and pair with team members to facilitate mutual growth.
- Suggest ways to address recurring or systemic problems.
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