Senior Technical Support Engineer
New
L
LangChainAI Platform
San Francisco, CA, Chicago, IL, Austin, TX, Seattle, WA, San Diego, CA, Los Angeles, CA, New York, NYFull-TimeSenior
Salary130,000 - 195,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ years
- Required Skills
- DockerPythonKubernetesTypeScriptRESTful APIsTechnical supportDatadogDistributed Systems
Requirements
- 6+ years of experience in technical support, solutions engineering, or SRE.
- Background in deeply technical B2B environments like observability or data platforms.
- Expert troubleshooting skills across APIs, SDKs, and distributed systems.
- Experience with cloud-native stacks.
- Proficiency in Python programming; TypeScript experience is a plus.
- Hands-on knowledge of Kubernetes and Docker.
- Experience working with logs, traces, and metrics (Datadog, OpenTelemetry).
- Experience supporting enterprise customers.
- Collaborative mindset for working with engineering on complex escalations.
Responsibilities
- Serve as the go-to escalation point for technical support inquiries.
- Diagnose issues across customer setup, LangChain products, and deployment.
- Partner with engineering, operations, and product teams to resolve bugs.
- Support critical enterprise customers alongside Deployed Engineering.
- Build and refine internal tooling, diagnostics, and runbooks.
- Lead post-mortems for critical incidents.
- Refine and track support KPIs (MTTR, CSAT, bug recurrence).
- Improve documentation and knowledge articles.
- Mentor and coach other support engineers.
View Full Description & ApplyYou'll be redirected to the employer's site
