Senior Telecom Support Engineer

New

Based in the United StatesFull-TimeSenior

Salary not disclosed

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Job Details

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience (8+ years)
Strong understanding of telecommunications networking concepts, architectures, and protocols
Hands-on experience with telecom standards including SS7 and Diameter protocols
Proficiency in Linux systems administration and troubleshooting
Strong experience with network analysis tools such as Wireshark and PCAP trace analysis
Demonstrated ability to resolve complex technical issues in high-pressure environments
Excellent analytical, debugging, and problem-solving skills
Strong communication skills with the ability to interact effectively with customers and internal stakeholders

Provide advanced technical support for telecommunications and networking systems, ensuring timely resolution of complex issues
Diagnose, analyze, and troubleshoot multi-layered network and system problems across diverse technologies and platforms
Lead technical investigations, customer escalations, and resolution efforts for critical incidents
Support installation, configuration, upgrades, migrations, and deployment of enterprise telecom solutions
Perform deep packet analysis using tools such as Wireshark and PCAP to identify root causes of network issues
Collaborate with engineering teams, project managers, and customers to define requirements and implement solutions
Develop, maintain, and improve technical documentation, troubleshooting guides, and knowledge base articles
Participate in on-call rotations and provide support during high-priority or service-impacting incidents
Contribute to continuous improvement initiatives and knowledge-sharing across technical teams
Assist in pre-sales technical discussions and solution recommendations when required

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