Senior Manager, Number Operations
New
SpainFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years experience in Number Operations, Carrier Operations or equivalent; 2+ years in a management role
- Required Skills
- Project ManagementSQLComplianceZendeskLooker
Requirements
- 5+ years experience in Number Operations, Carrier Operations or equivalent
- 2+ years in a management role, with experience hiring and developing high-performing teams
- Advanced proficiency with customer support technologies and tools like Zendesk
- Experience with Carrier Portal solutions
- Advanced project management experience
- Proficiency with Gsheet and Looker
- SQL knowledge is a plus
- Demonstrated ability to lead multiple cross-functional technical projects
- Excellent written and verbal communication skills
- Ability to build relationships with cross-functional stakeholders
Responsibilities
- Lead and mentor a global team of 20 individual contributors, managers and contractors
- Build the quarterly Number Operations OKRs and be accountable for execution
- Own customer escalations as needed
- Build and maintain solid relationships with carrier partners
- Project manage ad hoc KYC/compliance requests in collaboration with Legal
- Partner with Product to identify and advocate for in-product UX improvements and automation
- Partner with VP and Support Leadership on capacity planning, forecasting and budgeting
- Identify areas of leverage and develop strategies to improve systems and workflows
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