Customer Service Assistant
New
United States, 7:00 AM – 4:00 PM PH timeFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 2 years of experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- Excellent command of English (written and spoken)
- Experience using NetSuite ERP (required)
- Proficiency in Microsoft Excel (VLOOKUP, formulas, pivot tables preferred)
- At least 2 years of experience in customer service, order management, or administrative support
- Strong attention to detail, accuracy, and organisational skills
- Ability to work effectively in a fast-paced, multitasking environment
- Reliable internet connection and a quiet workspace
- Willing to work Australian business hours (7:00 AM – 4:00 PM PH time)
Responsibilities
- Handle inbound customer calls and email inquiries with professionalism and empathy
- Process customer sales orders, payments, and returns using NetSuite ERP
- Perform accurate data entry and reporting in Microsoft Excel
- Maintain customer and order records, ensuring accuracy and completeness
- Support the team with general administrative tasks, filing, and documentation
- Coordinate with other departments to resolve order or stock-related issues
- Uphold company standards for service excellence and timely communication
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