Quality Assurance Analyst
New
S
SMDigitalBPO
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisQuality Assurance
Requirements
- 3+ years of experience in a Quality Assurance role in a call center or BPO setting
- Detail-oriented
- Confident, empathetic communicator
- Analytical thinker
- Familiar with QA tools, scorecards, and calibration processes
- Stable internet connection with at least 100 Mbps postpaid
- Computer with at least 16GB RAM and Intel i5 core processor or equivalent
- Noise-Cancelling Headset
- Dual Monitor
- Backup Internet and Power Outage Backup
Responsibilities
- Monitor inbound and outbound calls, emails, and chat interactions
- Evaluate teammate performance against quality standards and company guidelines
- Assess demeanor, technical accuracy, customer service delivery, and compliance
- Provide clear, constructive, and actionable feedback to teammates and team leads
- Identify trends, flag recurring issues, and recommend process improvements
- Partner with operations and leadership to continuously raise the bar
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