Inside Sales Associate
New
C
Charlie HealthBehavioral Healthcare
Remote, United StatesFull-TimeMiddle
Salary66,000 - 84,000 USD per year OTE
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Job Details
- Experience
- 1-5 years
- Required Skills
- SalesforceCustomer serviceMicrosoft OfficeGoogle WorkspaceHIPAA
Requirements
- Bachelor's Degree
- 1-5 years of sales experience, experience in healthcare admissions is a plus
- Proven track record of exceeding performance targets, particularly in sales or client admissions roles
- Experience with Salesforce
- Ability to work on a shift based schedule as listed in the application questions
- Strong proficiency in multitasking and operating in a high-paced environment
- Familiarity with HIPAA policies is a plus
- Experience working with adolescents and young adults in a mental health context a plus
- Proficiency in Microsoft Office and Google Suite
Responsibilities
- Facilitate a high volume of inbound and outbound calls from prospective clients, families and referral sources each day in a compassionate, inclusive, and professional manner
- Build deep trust and rapport with prospective clients, families and referral sources to gather demographics, presenting problems and treatment histories
- Clearly communicate financial policies, payment options, and potential financial assistance programs
- Maintain meticulous client records via Salesforce, including treatment consents and insurance information
- Coordinate with internal teams to ensure KPIs such as time-to-admission and client satisfaction are met
- Ensure consistent and timely coordination/communication with all prospective clients, families, and referral sources to advance clients into Charlie Health’s program
- Maintain a comprehensive understanding of Charlie Health's services, mission and vision and be able to pitch Charlie Health’s innovative and individualized clinical model to clients and families
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