Director of Technical Solutions
New
T
Triple WhaleEcommerce SaaS
Remote- USFull-TimeDirector
Salary160,000 - 185,000 USD per year
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Job Details
- Experience
- 8+ years of experience in Solutions Architecture, Marketing Analytics, Data Consulting, Customer Success, Professional Services, or related customer-facing technical functions. 3+ years of experience leading and developing managers and high-performing technical teams.
- Required Skills
- SQLCustomer SuccessSaaS
Requirements
- 8+ years in customer-facing technical roles
- 3+ years managing high-performing technical teams
- Expertise in data architecture
- Marketing analytics
- Attribution
- Measurement
- Strong business acumen and experience building scalable service models
- Ability to simplify complex technical concepts and partner with executive stakeholders
- Experience in eCommerce
- Martech
- Or data-driven SaaS.
Responsibilities
- Lead and coach senior technical leaders in Solutions Architecture
- Marketing Science
- SQL Engineering
- Context Engineering
- Set strategy for the professional-services arm of Customer Experience
- Including pricing
- Staffing
- Global coverage
- Own commercial metrics such as revenue
- Attach rate
- Utilization
- Act as technical sponsor for strategic accounts and partner cross-functionally with Sales
- CS
- Product to scale service operations and build reusable IP.
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