Senior Implementation Manager
New
Remote-first work environment across Canada.Full-TimeSenior
Salary105,000 - 130,000 CAD per year
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Job Details
- Experience
- 5–7+ years
- Required Skills
- Project ManagementRESTful APIsRisk ManagementStakeholder management
Requirements
- 5–7+ years of experience in SaaS implementation, professional services, consulting, or program/project management roles.
- Proven experience leading complex, enterprise customer implementations with multiple stakeholders and workstreams.
- Strong project management skills, including planning, facilitation, risk management, and executive communication.
- Experience working with technical concepts such as APIs, integrations, SSO, data migration, and system configuration.
- Ability to manage ambiguity and bring structure to complex, evolving customer environments.
- Strong stakeholder management skills with the ability to engage both technical and executive audiences.
- Excellent communication skills, both written and verbal, with a focus on clarity and alignment.
- Experience in B2B SaaS environments; exposure to regulated or enterprise sectors is an asset.
- Ability to balance customer outcomes, delivery quality, and commercial constraints effectively.
- Strong organizational skills with high attention to detail and accountability for outcomes.
- Experience mentoring peers or contributing to team best practices (informal leadership).
- Bachelor’s degree in Business, IT, Engineering, or related field; PMP or similar certification is an asset.
Responsibilities
- Lead end-to-end implementation of enterprise SaaS solutions, including complex and phased rollout programs.
- Own project delivery across discovery, planning, configuration, integration, testing, training, go-live, stabilization, and transition phases.
- Build and manage detailed project plans, governance structures, timelines, milestones, risks, dependencies, and decision logs.
- Facilitate workshops and working sessions with customers to define scope, requirements, success criteria, and implementation approach.
- Act as the primary implementation contact for enterprise customers, managing relationships across executive, technical, and operational stakeholders.
- Coordinate cross-functional internal teams to ensure alignment and execution against customer delivery plans.
- Guide customers through change, ambiguity, and competing priorities while maintaining clarity, structure, and momentum.
- Partner with Sales and Customer Success teams to ensure continuity from pre-sale through post-launch value realization.
- Manage scope discipline, identifying out-of-scope work, change requests, and delivery risks early and proactively.
- Oversee adoption readiness activities including training, enablement, and transition to long-term support teams.
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