Senior Program Manager, Growth Operations
New
C
Customer.ioB2B SaaS
Americas RemoteFull-TimeSenior
Salary130,000 - 175,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years
- Required Skills
- Product OperationsStakeholder management
Requirements
- 8+ years of experience in program management, strategic operations, product operations, or a cross-functional ops role, ideally at a B2B SaaS company.
- Track record of owning complex, multi-team programs end to end, with clear examples of driving alignment across Product, Engineering, and Marketing.
- Strong influence skills, comfortable driving accountability without direct authority across senior stakeholders.
- Ability to communicate at two levels: crisp summaries for leadership and detailed working-level coordination with execution teams.
- Experience in a remote-first, async environment.
- Genuine comfort with ambiguity.
- Familiarity with PLG, self-serve growth, or B2B SaaS metrics.
Responsibilities
- Lead coordination across high-priority self-serve growth initiatives spanning onboarding, activation, lifecycle, monetization, and pricing.
- Build and maintain clear execution plans with timelines, owners, and dependencies across Marketing, Product, Engineering, and GTM.
- Gather context from each team's planning process, synthesize it, and partner with leadership to inform quarterly prioritization.
- Develop reporting frameworks and dashboards that give leadership consistent visibility into progress against self-serve OKRs and program throughput.
- Identify blockers, risks, and gaps early and drive resolution proactively, escalating when needed.
- Help the team scale its operating rhythms as our self-serve motion grows in scope and complexity.
View Full Description & ApplyYou'll be redirected to the employer's site
