Customer.io

About Customer.io

Customer.io powers over 8,000 companies, from startups to global brands, to send billions of personalized messages daily. You will build and transform customer engagement across email, SMS, push notifications, and in-app messages. Our platform provides the infrastructure to create automated communications that users genuinely want to receive. We empower businesses to use real-time behavioral data, enhancing app engagement and continually improving triggered campaigns.

How We Work

Customer.io is an async-first, fully remote company, with team members distributed across more than 40 countries. We embrace flexible working hours and minimize unnecessary meetings. You will experience collaboration facilitated by dedicated co-working hours across diverse time zones. Our culture champions empathy, transparency, responsibility, and celebrates uniqueness and innovation. We encourage continuous learning and growth, providing resources for you to own your career path.

Engineering at Customer.io

You will work with a robust and scalable technology stack, processing real-time user behavior data through on-site JavaScript and a powerful RESTful API. Our platform uses advanced rule engines to segment users based on conditions like 'hasn’t logged in in 30 days'. You will contribute to a system that measures campaign effectiveness, enabling customers to continuously optimize their messaging. We leverage modern technologies including SSL by Default, Cloudflare CDN, IPv6, and Google Maps API to deliver a reliable and high-performance product. Our product suite includes Journeys for messaging automation, Data Pipelines for customer data management, and Parcel for email design collaboration, offering diverse technical challenges.

Why Join Us

• Impact customer engagement for over 8,000 diverse companies, from startups to global brands.
• Work in a fully remote, async-first environment with a globally distributed team across 40+ countries.
• Contribute to a platform processing billions of personalized messages, solving complex scaling and personalization challenges.
• Access comprehensive benefits including unlimited PTO, a $250/month remote work stipend, and a $2,000/year professional development budget.
• Join a team that values empathy, transparency, and personal ownership in a supportive and innovative culture.

Benefits & Perks

• Unlimited PTO with a minimum of 20 vacation days encouraged annually.
• 1-month paid sabbatical after 5 years of employment.
• 100% employer-paid medical, dental, vision, and mental health premiums for employees and their families.
• 401(k) with a 5% employer match.
• 16 weeks of paid parental leave.
• Remote work stipend of $250/month for home office expenses.
• Coworking space reimbursement.
• $1,500 home office setup allowance.
• $2,000/year professional development budget.