Senior Site Reliability Engineer - Americas

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Requirements:

• 7+ years of professional experience as a Site Reliability Engineer, with proven experience leading large complex projects affecting production SaaS environments.
• Professional experience with relational database systems, managing the servers and tuning performance, particularly MySQL.
• Proven experience managing scale, reliability and performance challenges managing distributed applications on cloud infrastructure (Google Cloud Platform is advantageous), both managed and self-hosted solutions.
• Proven ability to build cloud infrastructure using Terraform and develop operational tooling in various languages including Golang and Bash.
• Deep knowledge of UNIX environments and modern collaborative development practices.
• Excellent communication skills, both verbal and written, with a collaborative mindset to make informed, empathetic decisions.
• Ability to work autonomously in your timezone, advancing tasks and projects with minimal guidance.
• Demonstrated ability to influence product direction and contribute technical insights that help drive business value.
• A strong focus on proactive identification and resolving issues in production environments.
• A self-starter who thrives in both synchronous and asynchronous work environments.

Responsibilities:

• Architect and maintain critical infrastructure to enable Customer.io to scale and handle real-time processing of billions of messages.
• Strategically plan and implement infrastructure growth to meet evolving demands and repeatability.
• Streamline and automate processes for efficiency and reliability, removing manual toil.
• Participate in on-call rotations to swiftly address availability incidents and support technical engineers with customer-related issues.
• Develop observability to ensure comprehensive monitoring and effective alerting of infrastructure and applications.
• Troubleshoot and resolve production issues across various services and stack levels.
• Contribute to a collaborative and supportive team environment, fostering individual, professional, and team growth.
• Engage in continuous learning and knowledge sharing through code reviews, pair programming, and team collaborations to refine best practices.