VP, Client Success
New
U
UnmindHealthTech B2B SaaS
UK Based, Remote-first (with monthly travel to London)Full-TimeVp
Salary not disclosed
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Job Details
- Required Skills
- Account ManagementStakeholder management
Requirements
- Significant leadership experience within Client Success, Account Management, or a related customer-facing function in B2B SaaS.
- A proven track record of improving retention, reducing churn, and growing Net Revenue Retention (NRR) within enterprise environments.
- Experience building and scaling high-performing teams, operating models, and customer success processes.
- Strong commercial acumen, with experience partnering closely with Sales and owning customer growth outcomes.
- Exceptional stakeholder management and communication skills, with the ability to influence senior leaders internally and externally.
- Experience leading global teams and managing complex enterprise customer relationships.
Responsibilities
- Define and execute Unmind's global Client Success strategy, with a focus on improving retention, strengthening customer health, and growing Net Revenue Retention (NRR).
- Build and embed the frameworks, processes, and operating rhythms that help the team manage customer relationships consistently, proactively, and at scale.
- Use data and customer insight to identify risk, surface opportunities, and ensure the team is focused on the actions that drive the greatest customer and commercial impact.
- Develop strong executive relationships with strategic clients, acting as a trusted advisor, senior sponsor, and escalation point where needed.
- Partner closely with Sales, Product, Marketing, and Finance to align customer outcomes with commercial priorities, product direction, and business planning.
- Lead, coach, and develop a high-performing global Client Success team, creating clarity, accountability, and a culture of continuous improvement.
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