Customer Success Manager
New
S
StoraSelf storage software
Belfast on a hybrid basis, Remote within the UK, Spain, France, or Germany, good overlap across our core business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent English, and professional fluency in at least two of the following: French, Spanish, or German
- Required Skills
- Account ManagementCustomer SuccessSaaSHubSpotNotion
Requirements
- Fluent English
- Professional fluency in at least two of the following: French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, Implementation, Support, or a similar customer-facing SaaS role
- Strong communication skills with the ability to explain software clearly
- Structured, organised approach and the ability to manage multiple customers and priorities
- Good commercial instinct to spot risks and identify opportunities
- Confidence working cross-functionally with Product, Sales, and Support
- Comfort using systems and tools to stay organised
- Experience with B2B SaaS or technology businesses
- Experience working with European or multi-market customers
Responsibilities
- Onboard new customers across EU markets, guiding them through setup and training
- Support customers via email, chat, video and in person
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use tools like HubSpot, Notion, and Stripe to track progress
- Partner with Product, Sales, and Support to improve customer experience and drive roadmap priorities
View Full Description & ApplyYou'll be redirected to the employer's site
