Strategic Customer Success Manager
New
UKFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisCross-functional collaborationStakeholder managementCustomer Success
Requirements
- 5+ years of experience in Customer Success or similar roles within B2B SaaS environments
- Proven track record managing enterprise accounts and driving adoption of complex software platforms
- Strong ability to build trusted relationships and influence senior stakeholders across organizations
- Experience working cross-functionally with Product, Sales, and Operations teams
- Analytical mindset with ability to use data to drive decisions and improve customer outcomes
- Strong communication skills with the ability to simplify complex workflows and technical concepts
- High attention to detail, strong organizational skills, and consistent execution discipline
- Curiosity and enthusiasm for deeply understanding complex, configurable products
Responsibilities
- Own and manage a portfolio of approximately 20 strategic enterprise customers, ensuring strong adoption and long-term value delivery
- Develop deep, multi-threaded relationships across customer organizations, including senior stakeholders and operational users
- Drive product adoption through tailored onboarding, configuration guidance, and continuous enablement
- Identify risks, expansion opportunities, and success gaps using data and customer signals
- Collaborate closely with Sales, Product, Support, and Operations to ensure aligned customer outcomes
- Translate complex product capabilities into clear, actionable guidance for diverse stakeholders
- Create “aha moments” by helping customers optimize workflows and achieve hiring excellence
- Contribute to evolving playbooks and best practices for enterprise customer success motion
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