Senior Customer Success Manager
New
S
StoryteqContent Marketing
United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Client relationship managementChange ManagementCustomer Success
Requirements
- Experience in account planning
- Client relationship management
- Performance monitoring
- Change management
- Ability to collaborate with sales and product teams to drive client value.
Responsibilities
- Collaborate with Account Managers, Sales, and Project/Implementation Managers to develop comprehensive account plans.
- Develop and nurture strong, long-lasting relationships with key customer stakeholders.
- Oversee the planning, implementation, and reporting of client campaigns.
- Utilize data-driven strategies to enhance performance and achieve client goals.
- Work closely with internal teams to provide customer insights and identify opportunities for innovation.
- Assist clients in managing organisational changes related to the adoption and integration of solutions.
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