Director, Strategy & Operations
New
Fully remote work opportunity within the United States.Full-TimeDirector
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementCross-functional Team LeadershipOperations ManagementStrategyBusiness OperationsStakeholder management
Requirements
- Proven experience in strategy, operations, consulting, BizOps, or high-growth startup operating roles where you have built or scaled complex functions.
- Strong analytical capability with the ability to structure ambiguous problems, build models or frameworks, and validate conclusions rigorously.
- Demonstrated ability to drive operational execution, ensuring recommendations translate into sustained, real-world change.
- Excellent stakeholder management skills with the ability to engage and influence senior leaders and subject matter experts.
- Strong written and verbal communication skills, including the ability to synthesize complex topics into clear executive-ready outputs.
- High level of ownership, with a track record of delivering outcomes that persist beyond your direct involvement.
- Comfort working in ambiguous, fast-moving environments with minimal predefined structure.
- Experience in healthcare, regulated industries, or service-based operational environments is a plus.
Responsibilities
- Own end-to-end strategy and operations initiatives, from problem definition through implementation, measurement, and long-term adoption.
- Partner with functional leaders to diagnose operational challenges and co-develop scalable solutions, including workflow redesign with clinical and CX teams.
- Build and institutionalize analytical frameworks to measure performance, replacing intuition-based decision-making with data-driven insights.
- Lead high-impact workstreams focused on operational efficiency, AI integration, and identification of upstream drivers of customer experience volume.
- Drive cross-functional initiatives that do not sit within a single department, ensuring accountability and execution across teams.
- Conduct organizational diagnostics to identify scaling gaps and prioritize the most critical operational improvements.
- Establish foundational processes, tools, and best practices that will define the future Strategy & Operations function.
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