Clinical Operations Enablement & Systems Director
United States, Monday-Friday, 8:00 am-5:00 pm ESTFull-TimeDirector
Salary135,000 - 150,000 USD per year
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Job Details
- Required Skills
- Project ManagementProcess improvementChange Management
Requirements
- Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations.
- Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments.
- Strong organizational, implementation, and project leadership skills.
- Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives.
- Strong written communication, operational documentation, and change management skills.
- Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations.
- Experience creating SOPs, training materials, and workflow documentation.
- Lean/process improvement, implementation, or project management experience.
Responsibilities
- Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development.
- Own enterprise workflow standardization efforts across Clinical Operations and Enrollment.
- Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids.
- Lead operational readiness initiatives for systems implementations and workflow transformations.
- Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts.
- Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0.
- Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives.
- Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams.
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