Clinical Operations Director
United States, Monday-Friday, 8:00 am-5:00 pm ESTFull-TimeDirector
Salary135,000 - 155,000 USD per year
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Job Details
- Experience
- 7+ years of healthcare operations leadership experience
- Required Skills
- Change Management
Requirements
- Active RN license strongly preferred
- 7+ years of healthcare operations leadership experience
- Demonstrated experience leading frontline operational teams in healthcare environments
- Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care
- Demonstrated experience leading remote or hybrid operational teams
- Strong understanding of productivity management, operational KPIs, and workforce planning
- Experience leading teams through organizational growth, operational change, and workflow transformation
- Comfortable working in a fast-paced, evolving operational environment
- Experience supporting healthcare technology implementations or operational transformation
- Familiarity with CMS documentation and compliance expectations
Responsibilities
- Provide operational leadership and oversight for Care Coordination and Enrollment teams
- Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists
- Own frontline operational execution, workforce accountability, and service line performance
- Monitor and drive operational KPIs related to productivity, engagement, quality, and patient outcomes
- Support staffing strategy, workforce planning, scheduling oversight, and resource allocation
- Coach, mentor, and support frontline operational leaders and staff
- Drive operational execution across traditional CCM, LTC and population health service lines
- Collaborate with Product, QA, BI, and Technology teams to support workflow improvements
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