Strategy & Operations Manager, Revenue Operations

New

EvenUpVertical SaaS

This role can be based in our San Francisco office (hybrid) or remotely anywhere in the United States or Canada, preference for candidates located in the Pacific Time zoneFull-TimeManager

Salary115,000 - 170,000 USD per year

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Job Details

Experience: 4+ years of professional experience
Required Skills: Project ManagementSQLBusiness IntelligenceSalesforceProcess improvementData modeling

Requirements

4+ years of professional experience
2+ years in management consulting, investment banking, private equity, or a similarly rigorous analytical environment
2+ years in strategy, operations, RevOps, customer success operations, business operations, or a related role at a high-growth technology company
Experience driving cross-functional initiatives from problem definition through execution
Strong analytical and quantitative skills
Demonstrated ability to build scalable processes, operating cadences, and reporting frameworks
Experience partnering with senior leaders and influencing stakeholders
Exceptional communication skills
Advanced proficiency with spreadsheets and business intelligence tools
Familiarity with SQL is a plus

Responsibilities

Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth.
Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs.
Lead cross-functional initiatives that improve the post-sales customer journey.
Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows.
Write and analyze SQL queries to extract, validate, and model data that drives business decisions.
Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling.

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