Senior Customer Value Architect
New
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Business IntelligenceData AnalysisChange ManagementSaaS
Requirements
- Extensive hands-on experience in automotive dealership operations (e.g., GM, controller, service/parts leader, or similar role with full operational accountability).
- Strong working knowledge of dealership management systems (DMS) and automotive retail workflows.
- Proven ability to diagnose complex operational problems and translate them into structured recommendations and execution plans.
- Experience in consultative, advisory, or customer-facing roles within SaaS, automotive technology, or professional services environments.
- Strong communication and facilitation skills, particularly in high-stakes, executive-level conversations.
- Ability to interpret operational data and translate it into business outcomes and performance insights.
- Comfort working in fast-paced, travel-intensive environments with multiple concurrent customer engagements.
Responsibilities
- Own dealership performance diagnostics using structured maturity frameworks, identifying operational gaps and translating findings into clear, prioritized improvement roadmaps.
- Serve as the primary product and operational expert within customer engagements, providing deep platform guidance and resolving complex workflow and adoption challenges.
- Partner with customer success managers to integrate diagnostic insights into value plans, executive reviews, and long-term customer success strategies.
- Lead structured consultative sessions, including workflow redesigns, performance reviews, and change management discussions with dealership leadership teams.
- Develop scalable enablement programs such as workshops, clinics, and cohort training sessions to expand impact beyond individual engagements.
- Contribute to best-practice development by codifying field learnings into repeatable methodologies and playbooks.
- Act as an escalation point for advanced platform and operational questions requiring deep domain and product expertise.
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