- Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives.
- Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle.
- Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services.
- Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment.
- Supports executive briefings, status reporting, and change management throughout engagements.
- Collaborates with internal stakeholders to identify growth opportunities and support long-term client success.
- Contributes to best practices, templates, and methodologies used in customer engagement management.
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