Senior Customer Success Consultant (Automotive Fixed Ops)
New
Remote-first flexibility within CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisStakeholder managementChange ManagementCustomer SuccessSaaS
Requirements
- Significant experience in automotive dealership operations (e.g., fixed ops leadership, GM, controller, or department head roles)
- Strong understanding of dealership workflows across service, parts, and related fixed operations functions
- Hands-on experience with DMS platforms and dealership technology ecosystems
- Ability to translate complex operational data into clear business insights and actionable recommendations
- Proven capability in leading executive-level conversations with dealership principals and senior management
- Strong consultative, diagnostic, and problem-solving mindset with structured thinking
- Excellent communication and stakeholder management skills in high-trust environments
- Experience in customer success, consulting, or SaaS/automotive technology environments is a strong advantage
- Willingness to travel as required to support customer engagements
Responsibilities
- Conducting in-depth dealership performance assessments to identify operational gaps and maturity levels across fixed ops functions
- Developing and owning account-level improvement roadmaps that drive measurable adoption and business performance gains
- Translating platform usage data into actionable insights, recommendations, and structured change plans for dealership leadership
- Leading consultative engagements including workflow redesign, value reviews, and strategic advisory sessions with senior stakeholders
- Acting as the escalation point for complex product and operational questions requiring deep DMS and dealership expertise
- Designing and delivering scalable enablement programs such as workshops, cohort sessions, and best-practice clinics
- Contributing to playbooks and methodologies that standardize and scale customer value delivery across teams
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