Senior Customer Value Architect
New
T
TekionAutomotive Technology
Remote, CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Microsoft Power BITableauCustomer SuccessSaaSLooker
Requirements
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent
- Demonstrated fluency with DMS platforms and dealership technology
- Structured consulting or advisory instincts
- Ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
- Ability to travel up to 50% by plane/car
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field (or equivalent operations experience)
Responsibilities
- Conduct performance assessments using the Dealer Maturity Model diagnostic
- Own the tier advancement plan for each account
- Partner with Customer Value Managers to integrate findings into Customer Value Plans
- Identify and interpret industry metrics as value realization evidence
- Apply structured discovery methodology to every engagement
- Frame problems in the dealer's language and translate platform data into business terms
- Facilitate high-stakes conversations including value reviews and workflow redesigns
- Serve as the escalation resource for complex product questions
- Design and deliver group enablement programs
- Contribute to CVA playbook development
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