Outreach Specialist
New
United States, 8 AM–8 PM ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual English/Spanish preferred
- Experience
- 2+ years of healthcare experience; 1+ year of experience in telephonic outreach, customer service, or sales
- Required Skills
- Communication SkillsCustomer service
Requirements
- High school diploma
- 2+ years of healthcare experience
- 1+ year of experience in telephonic outreach, customer service, or sales
- Strong communication and active listening skills
- Compassionate, patient-first approach
- Ability to engage effectively with older adult populations
- Comfortable working in a performance-driven environment
- Proficiency with computer systems
- Self-motivated with ability to work independently in a remote setting
- Reliable high-speed internet connection
Responsibilities
- Conduct outbound and inbound calls to educate patients on Advanced Care Planning and schedule appointments.
- Respond to patient inquiries via phone, text, and email with clear, compassionate, and accurate guidance.
- Overcome patient concerns and objections by effectively communicating the benefits of care planning.
- Maintain HIPAA compliance while ensuring high-quality, patient-centered communication.
- Meet key performance metrics including call volume, conversion rates, and quality standards.
- Support a consistent and professional outreach experience aligned with organizational guidelines.
- Document interactions accurately and follow internal workflows and procedures.
- Collaborate with internal teams to ensure smooth patient engagement and scheduling processes.
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