Leave Specialist
New
S
SparrowEmployee Leave Management
Employees work remotely across the countryFull-TimeMiddle
Salary22.25 - 27.5 USD per hour
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Job Details
- Experience
- More than 2 years of client-facing experience
- Required Skills
- Customer serviceRelationship buildingActive listeningProcess improvement
Requirements
- More than 2 years of client-facing experience.
- Strong collaboration and active listening skills.
- Ability to interpret basic payroll calculations.
- Superior organization skills and detail-oriented mindset.
- Excellent verbal and written communication skills.
- Highly self-directed, adaptable, and comfortable in a fast-paced environment.
- Ability to handle confidential information with discretion.
- Proficiency in managing multiple tasks in quick succession.
Responsibilities
- Manage a portfolio of short-term and long-term leave of absences from inception to completion.
- Maintain ongoing knowledge of State, Federal, and company leave policies including FMLA and ADA.
- Review eligibility, certification, and benefits for employees.
- Interface with employees, HR, payroll, and managers through phone and email.
- Partner with internal payroll teams to ensure accurate and timely payments.
- Collaborate with internal claims management to file and manage claim filings.
- Collect and share product feedback to help improve the platform.
- Implement process improvements to resolve inefficiencies.
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