Outreach Specialist, CACP
New
Remote, United States, 8 AM – 8 PM EST, Monday through SaturdayFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales.
- Required Skills
- Customer serviceActive listening
Requirements
- High School Diploma
- 2 years experience in healthcare
- 1 year experience in telephonic patient outreach, customer service, or sales
- Proficient computer skills
- Reliable high speed internet connection (20 Mbps down/up, Jitter 50ms)
- Available to work flexible shifts 8 AM – 8 PM EST, Monday through Saturday
- Excellent communication and active listening skills
Responsibilities
- Conduct outbound and inbound calls to educate patients about Advanced Care Planning.
- Schedule ACP appointments.
- Overcome patient concerns and objections by articulating the importance of ACP.
- Respond to multimodal calls, texts, and emails.
- Maintain HIPAA compliance.
- Achieve key performance metrics including call volume and conversion rates.
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