Client Success Specialist
New
T
TrialfactsMedical Research
Location: Philippines, US time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingRelationship management
Requirements
- Client-focused
- Ability to build relationships and rapport
- Proactive problem-solving skills
- Clear written and verbal communication
- Organized and detail-oriented
- Understanding of data privacy
- Comfort supporting US clients with flexible schedule alignment
Responsibilities
- Guide new clients through our onboarding process
- Proactively monitor client projects to ensure enrollment targets are met
- Swiftly address any roadblocks along the way
- Build strong relationships with clients
- Maintain clear, timely, and proactive communication with clients and internal teams
- Ensure quality standards are met
- Handle client data securely in line with privacy regulations
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