Client Success Manager
Remote (Philippines), Mainly PH working hours, but should be flexible to accommodate client callsFull-TimeMiddle
Salary1,000 - 1,600 USD per month
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Job Details
- Languages
- Fluent English
- Experience
- 2-3 years
- Required Skills
- Account ManagementRecruitmentRelationship managementCRM
Requirements
- Fluent English (written and spoken)
- Exceptional communication skills
- Professional presence
- University degree (business, marketing, or related)
- Tech-savvy and business-oriented
- Empathetic sales approach
- 2-3+ years of experience in staffing, recruitment, outsourcing, or offshoring
- Experience in a client-facing role
- Skilled in conducting discovery calls and managing client accounts
- Proven success in managing the full client journey
- Familiarity with remote hiring models
Responsibilities
- Conduct structured discovery calls with inbound leads to understand their hiring needs
- Present our services confidently, ask the right questions, and tailor solutions accordingly
- Guide clients through every step: from calibration to candidate shortlisting and onboarding
- Maintain communication during the sourcing phase and manage follow-ups after candidate presentations
- Become the primary account manager once roles are closed, owning client satisfaction and retention
- Proactively identify upsell and expansion opportunities across existing accounts
- Handle administrative tasks including NDAs, contracts, and service agreements
- Build and manage your own pipeline of leads and clients through consistent outreach and follow-up
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