Account Manager
New
P
PaymentologyFintech Payments
Hong Kong, Philippines, Taiwan, Thailand, Singapore, Vietnam, ChinaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Mandarin, Cantonese, English
- Experience
- 5–7 years
- Required Skills
- NegotiationAccount ManagementData analyticsCustomer SuccessSaaSZendesk
Requirements
- 5–7 years of experience in account management, sales, or customer success supporting enterprise-level clients in fintech or SaaS companies
- Knowledge of the cards and payments industry, particularly issuing
- Strong sense of urgency and responsiveness to client needs
- Ability to grasp new technologies and a keen interest in fintech and payment innovation
- Time management and multitasking skills to manage multiple clients across time zones
- Resilient mindset with the ability to work under pressure and focus on successful outcomes
- Excellent analytical and data interpretation skills
- Strong negotiation and communication skills, both written and verbal
- Attention to detail and a customer-centric approach
- Fluency in Mandarin / Cantonese and English
Responsibilities
- Understand the unique needs and goals of each client
- Monitor and analyse client account performance and ensure issues are addressed proactively
- Identify opportunities for upselling additional services or features
- Act as the primary point of contact for client issues or concerns
- Maintain oversight of client Zendesk tickets and escalate as necessary
- Coordinate with internal teams to resolve client issues promptly and effectively
- Develop and execute annual client success plans aligned to business objectives
- Assist with contract renewals and negotiations to drive retention and satisfaction
- Use data analytics to assess performance and recommend improvements
- Report regularly on KPIs and client health metrics
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