Director, Enterprise Customer Success
New
United StatesFull-TimeDirector
Salary187,810 - 295,130 USD per year total compensation
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Job Details
- Required Skills
- Cross-functional collaborationCustomer Success
Requirements
- Prior people leadership experience.
- Commercial accountability mindset.
- Strong analytical and critical thinking foundation.
- High initiative and sound judgment.
- Experience working with or within the self-insured employer or benefits ecosystem.
- Must demonstrate at least Level 1 AI proficiency.
Responsibilities
- Own retention and expansion outcomes across your portfolio: you create, advance, and close renewal and expansion opportunities.
- Lead a team of Enterprise CSMs to the highest performance standards.
- Build and sustain executive-level relationships with employer buyers.
- Drive cross-functional collaboration with GMs, Product, Implementation, Finance, and RevOps.
- Own QBR and ABR execution.
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