Regional Director, Enterprise Client Success
New
Based in the United StatesFull-TimeDirector
Salary140,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 10+ years
- Required Skills
- Stakeholder managementCustomer Success
Requirements
- Bachelor’s degree in Radiology, Cardiology, Healthcare Informatics, Business, or a related field, or equivalent professional experience.
- 10+ years of experience in radiology, cardiology, or enterprise imaging environments with progressive leadership responsibility.
- Strong expertise in radiology information systems (RIS), PACS, cardiovascular imaging systems, or related healthcare imaging technologies.
- Deep understanding of clinical workflows, imaging operations, and healthcare informatics system architecture.
- Proven ability to work directly with physicians, clinical users, IT teams, and senior healthcare executives.
- Strong executive presence with demonstrated experience presenting complex technical and clinical concepts to non-technical stakeholders.
- Excellent relationship-building, communication, and stakeholder management skills.
- Experience driving customer success, adoption, optimization, or post-implementation support in enterprise healthcare software environments.
- Strong analytical and problem-solving skills.
- Willingness and ability to travel frequently based on customer and business needs.
Responsibilities
- Lead post-implementation customer success strategies for enterprise imaging clients, ensuring optimal adoption, utilization, and satisfaction across the Synapse product portfolio.
- Evaluate customer environments to identify optimization opportunities and develop structured action plans to improve clinical and operational performance.
- Serve as a trusted advisor to senior clinical, IT, and operational stakeholders, building strong executive relationships and long-term strategic partnerships.
- Collaborate closely with implementation, upgrade, and regional sales teams to resolve post-deployment challenges and ensure seamless platform performance.
- Drive customer expansion opportunities by supporting regional sales leadership and identifying additional product adoption pathways within existing accounts.
- Act as a key voice of the customer, gathering structured feedback and communicating insights to product management and engineering teams.
- Support product roadmap validation, pilot programs, and early-access initiatives in collaboration with internal product teams.
- Develop and cultivate customer reference accounts to support sales enablement, marketing initiatives, and broader market expansion.
- Participate in industry events, user groups, panels, and thought leadership activities to represent customer success outcomes and product value.
- Contribute to marketing content development by supporting clinical use cases, customer success stories, and technical materials.
View Full Description & ApplyYou'll be redirected to the employer's site
