Customer Success Manager
New
S
SingularMarketing Measurement
Berlin (Germany) or SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Business IntelligenceAccount ManagementData analyticsCustomer SuccessSaaS
Requirements
- 3+ years of professional experience in a SaaS-based environment in client services, customer success, or account management
- Prior experience leading technical implementations and managing technical relationships with large companies
- Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies)
- Proven track record as a top performer in a customer success or account management role
- Strong passion for customer-facing roles and complex technology environments
- Excellent communication, presentation, and interpersonal skills
- Self-starter mindset with the ability to thrive in a fast-paced, global environment
- Strong knowledge of ad tech, mobile, media, and SaaS business models
- Bachelor’s degree in Business, Marketing, or a related field
Responsibilities
- Serve as client advocate in all respects of the Singular product
- Project manage customer onboarding and oversee technical solution delivery
- Engage customers to provide training, guidance, and insights to increase engagement and retention
- Consistently meet or exceed customer retention goals and success metrics
- Work closely with internal teams on escalation and resolution of critical customer issues
- Become a trusted advisor to customers, helping solve pain points through Singular’s product
- Identify incremental revenue opportunities and lead regular QBRs
- Travel onsite to customer locations where appropriate
- Provide regular updates to leadership on customer satisfaction
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