- Own platform implementations from scoping and planning through onboarding, validation, and post-launch technical advisory.
- Provide technical ownership for high-priority customer accounts across the Americas, including complex implementations and escalations.
- Investigate SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting issues.
- Use SQL, logs, APIs, internal tools, and customer-provided context to investigate data quality, attribution, and implementation issues.
- Partner with Customer Success and Sales to support customer retention, expansion, and technical confidence.
- Collaborate with Engineering and Product to identify product gaps, recurring implementation patterns, and roadmap opportunities.
- Use AI tools to improve implementation workflows, troubleshooting, documentation, technical analysis, and lightweight internal tools.
- Develop playbooks, training materials, documentation, and workflow improvements for the Solution Engineering team.
- Assist with technical sales activities when deeper implementation or feasibility expertise is needed.