Customer Service Team Manager
S
SuperStaffFacility Management
Makati, National Capital Region, Philippines. Angeles, Central Luzon (Region III), Philippines, Night ShiftFull-TimeManager
Salary40,000 - 60,000 PHP per month
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Job Details
- Languages
- English
- Required Skills
- People ManagementCommunication SkillsMS OfficeAccount Management
Requirements
- Excellent English communication (written and verbal)
- Strong leadership and people management skills
- Experience working with vendors, contractors, or service providers
- Strong computer literacy (MS Office, service platforms, virtual tools)
- Ability to manage multiple accounts in a fast-paced environment
- Sales or upselling experience
- Experience in Facility Management, Repair & Maintenance, or similar service industry preferred
- Background in Account Management, Client Success, or service delivery strongly preferred
Responsibilities
- Manage, coach, and develop Account Managers to ensure performance and client satisfaction
- Conduct training, performance reviews, and regular feedback sessions
- Oversee repair and maintenance service delivery for multiple clients
- Act as escalation point for client issues and ensure timely resolution
- Lead monthly client meetings and ongoing client check-ins
- Manage vendor performance, expectations, and coordination
- Monitor account manager performance and SLA compliance
- Provide performance, client, and financial updates to leadership
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