CRM Specialist
USA - East, USA - Central, EST or CSTContractMiddle
Salary30 - 35 USD per hour
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Job Details
- Required Skills
- Data AnalysisMicrosoft DynamicsSalesforceCRMHubSpot
Requirements
- Bachelor’s degree in information systems, marketing, business, or a related field
- Proficiency with CRM software (e.g., HubSpot, Salesforce, Microsoft Dynamics, Zoho)
- Knowledge of CRM configuration, workflow automation, and reporting tools
- Understanding of customer journey mapping and lifecycle marketing
- Experience with CRM data cleansing, imports/exports, and system integrations
- Understanding of GDPR, CAN-SPAM, or other data privacy regulations
- HubSpot CRM Certification mandatory
- Strong analytical and problem-solving ability
- Effective cross-functional communication and collaboration
- Attention to detail and commitment to data integrity
- Ability to prioritize and manage multiple technical requests
Responsibilities
- Configure, maintain, and customize the CRM platform
- Manage user access, roles, and security permissions
- Create and maintain dashboards, reports, workflows, and automation
- Collaborate with sales, marketing, and support teams to improve CRM adoption and usability
- Monitor data quality, identify gaps, and perform regular database cleanups
- Provide CRM training and support to internal users
- Troubleshoot technical issues and coordinate with software vendors when needed
- Analyze CRM usage and customer data to inform process improvements
- Support lead management, segmentation, and campaign tracking
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