iRobot Support Specialist
New
M
Mercier Consultancy GroupTechnical Support
Bulgaria. Sofia, Sofia City Province, Bulgaria. Plovdiv, Plovdiv Province, Bulgaria. Germany. Austria. SwitzerlandFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Required Skills
- Customer serviceTroubleshootingTechnical supportCRM
Requirements
- Fluency in German and English (both spoken and written).
- Experience in technical support or customer service.
- Experience with electronic or robotic products is ideal.
- Strong problem-solving skills and technical aptitude.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with CRM and support ticketing systems.
- A positive attitude and willingness to learn and adapt.
Responsibilities
- Respond promptly to customer inquiries in German and English via phone, chat, and email.
- Diagnose and resolve technical issues related to iRobot products.
- Guide customers through troubleshooting steps and product features.
- Maintain detailed and accurate records of customer interactions and resolutions.
- Collaborate with internal teams to escalate complex issues and share customer feedback.
- Stay updated on product knowledge, technical updates, and company policies.
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