Customer Support Consultant
New
S
SupportYourAppSaaS / Tech Support
São Paulo, State of São Paulo, Brazil. Curitiba, State of Paraná, Brazil. Buenos Aires, Buenos Aires, Argentina. Cape Town, Western Cape, South Africa. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Mexico City, Mexico City, MexicoContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (C1)
- Experience
- At least 6 months
- Required Skills
- Problem SolvingCRMCustomer supportSaaSZendesk
Requirements
- Excellent English skills (C1 for both spoken and written)
- At least 6 months of experience in a customer support role
- Previous experience in a customer support for a SaaS or cybersecurity company
- Computer science knowledge
- Experience performing effectively in a fast-paced, high-volume environment
- Strong troubleshooting and problem-solving skills
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via emails and calls
- Assisting customers with product-related questions, technical troubleshooting, and solution-oriented support
- Responding to customer email inquiries in accordance with established service level agreements
- Manage open support cases, ensuring unresolved issues are actively tracked and updated
- Escalate complex or high-priority issues to the appropriate team when needed
- Proactively communicate status updates to customers and internal stakeholders
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