Customer Support Consultant
New
S
SupportYourAppCustomer Support
Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico. Lima, Callao Region, Peru. Brasília, Brasília, Brazil, 10 AM–6 PM UTCContractEntry
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 6–12 months
- Required Skills
- Analytical SkillsResearch skillsCustomer support
Requirements
- Excellent German and English language skills (at least C1 level)
- 6–12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via emails and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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