Customer Support Consultant
ArgentinaContractMiddle
Salary not disclosed
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Job Details
- Languages
- Native Spanish and advanced (C1) English
- Experience
- At least 1 year
- Required Skills
- Analytical SkillsCustomer serviceTechnical supportCRMHubSpot
Requirements
- Native Spanish and advanced (C1) English communication skills
- At least 1 year of experience in customer service and hospitality
- Experience with CRM systems (e.g., HubSpot, Aircall)
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Address customer inquiries (check-ins, access issues) and resolve incidents
- Assist with support ticket backlog and ensure timely resolutions
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Support internal teams to resolve operational challenges
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