Receptionist & Customer Support Assistant
New
South Africa / Colombia / Argentina, Tuesday-Friday 12 noon-8 pm Eastern time; Saturday 8-5 Eastern timeFull-TimeMiddle
Salary800 - 1,100 USD per month
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Microsoft OfficeData entryCRMCustomer supportGoogle Workspace
Requirements
- 3+ years experience in a receptionist, call center, front desk, or customer service role.
- Excellent spoken English with a clear, easy-to-understand accent.
- Confident and professional phone presence.
- Strong listening skills and ability to quickly understand caller needs and follow structured logic.
- High attention to detail.
- Tech-savvy and quick to learn new systems, tools, and processes.
- Comfortable using cloud-based phone/VoIP systems.
- Proficiency in Google Workspace or Microsoft Office.
- Familiarity with CRM or customer management platforms.
Responsibilities
- Answer all incoming calls in a professional, friendly, and polished manner.
- Use a provided decision tree and extension list to identify caller needs and route calls.
- Take detailed messages and ensure timely follow-up.
- Provide basic information to callers based on FAQs, scripts, and reference documents.
- Capture and update caller information and call details into a CRM or project management system.
- Assist with simple spreadsheets and data entry.
- Flag recurring issues, common questions, or process gaps to management.
- Follow existing call scripts, decision trees, and SOPs precisely.
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