Technical Support Consultant
S
SupportYourAppTechnical Support
Bogotá, Bogota, Colombia. Brasília, Brasília, Brazil. Buenos Aires, Buenos Aires, Argentina. Mexico City, Mexico City, Mexico. São Paulo, State of São Paulo, Brazil. Rio de Janeiro, State of Rio de Janeiro, BrazilContractMiddle
Salary not disclosed
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Job Details
- Languages
- English (at least C1 level)
- Required Skills
- Analytical SkillsTechnical supportCRMCustomer support
Requirements
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Experience with VPS setup and management
- Strong understanding of Windows Server administration
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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