Technical Support Analyst
Listing location: Buenos AiresFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 1 year
- Required Skills
- CybersecurityLinuxTechnical support
Requirements
- 1 year of experience providing technical support
- Bilingual in English and Spanish
- Experience with Linux command line
- Comprehension of tiered support systems
- Identifying and verifying cyber security risks
- Understanding of Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, and Email Security
- Critical thinking and problem-solving skills
- Strong communication skills
- Collaborative and self-motivated
Responsibilities
- Providing Technical Support in analysis to the UpGuard Community and staff globally
- Managing all technical inquiries and collaborative cross-departmental escalations
- Updating, maintaining, and developing knowledge base documentation
- Upskilling and educating the community on platform success
- Managing communications with security engineers and customers
- Analyzing, investigating, and remediating risks
- Advocating for community feedback with the product team
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