Customer Support Consultant
New
S
SupportYourAppCustomer Support
São Paulo, State of São Paulo, Brazil. Bogotá, Bogota, Colombia. Buenos Aires, Buenos Aires, Argentina. Montevideo, Montevideo Department, Uruguay. Mexicali, Baja California, MexicoContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- At least 6 months experience
- Required Skills
- SalesforceMicrosoft ExcelAnalytical thinkingCustomer support
Requirements
- Excellent English and Spanish communication skills (C1/C2 for both spoken and written)
- At least 6 months experience in customer support
- Experience with Excel and Logistics
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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