Client Resolution Specialist
New
B
Bush & Bush Law GroupLegal Services
India. Pakistan. ColombiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Communication SkillsAttention to detailOrganizational skillsMicrosoft Office SuiteCRM
Requirements
- Associate's or Bachelor's degree preferred.
- Minimum of 2 years of customer service, client relations, legal support, or related experience preferred.
- Experience in a law firm, particularly personal injury, is preferred.
- Strong interpersonal, conflict-resolution, and communication skills.
- Ability to manage sensitive and confidential information with discretion.
- Excellent organizational skills and attention to detail.
- Proficiency with case management systems, CRM platforms, and Microsoft Office Suite.
- Ability to prioritize tasks and manage multiple matters in a fast-paced environment.
Responsibilities
- Serve as the primary contact for clients expressing concerns, dissatisfaction, or requests to terminate representation.
- Review client concerns and coordinate with attorneys and staff to identify potential resolutions.
- Facilitate client retention efforts when appropriate and in accordance with firm policies.
- Process client termination and withdrawal requests accurately and timely.
- Prepare and distribute client termination correspondence and required documentation.
- Coordinate the transfer of client files and records in compliance with applicable legal and ethical requirements.
- Maintain accurate records of all client communications, resolutions, and case status updates within the firm's case management system.
- Collaborate with attorneys and case teams to ensure proper handling of unresolved client issues.
- Monitor and track client complaints, concerns, and termination trends and provide reports to management as requested.
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