Client Success Manager
New
L
Love Strategies, Inc.Coaching and Personal Development
United States, 10am - 7pm PT, Sundays (with Friday & Saturday off)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Communication SkillsCoachingCRMCustomer support
Requirements
- Prior experience in client success, coaching, and/or sales.
- Highly organized and conscientious.
- Proactive and self-starter mindset.
- Personable and empathetic nature.
- High integrity and strong character.
- Passionate about high-quality relationships.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and maintain attention to detail.
- Proficiency in digital tools for scheduling, communication, and customer management.
Responsibilities
- Set up clients for success in the Love Accelerator program.
- Monitor activity of 250+ clients to identify opportunities for further support.
- Direct interaction with clients via phone/Zoom to identify key needs and develop action plans.
- Qualify and ascend clients to the premium Lux program.
- Increase overall client satisfaction and facilitate smooth transitions.
- Remediate payment plan failures and process renewals.
- Secure referrals and testimonials.
- Hold 6 hours of availability managed through Calendly.
- Serve as the first line of customer support via multiple channels.
- Mitigate refunds through direct communication.
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