- Lead, coach, and develop a team of Client Success Managers through weekly one-on-one sessions and daily huddles.
- Drive pod revenue through renewals, upgrades, continuations, referrals, and additional services.
- Monitor KPIs and performance dashboards to forecast revenue and improve pipeline health.
- Review client conversations and conduct call reviews to provide actionable coaching feedback.
- Hold team members accountable to performance expectations and company standards.
- Resolve escalated client situations while balancing empathy with accountability.
- Maintain accurate CRM data and improve operational workflows and documentation.
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