- Manage and quality-control 1:1 coaching sessions and oversee coaching schedules via Calendly.
- Lead and optimize all mastermind sessions for Love Accelerator and Lux programs.
- Drive community engagement strategies to maintain high-quality interactions in client communities.
- Own the client feedback loop, including monitoring surveys, reporting on sentiment, and executing improvement plans.
- Integrate and manage customer service systems, personnel, and escalated client inquiries.
- Partner on product roadmap development and translate strategies into executable initiatives.
- Recruit, onboard, and develop Executive Love Coaches through training and certification programs.
- Manage client receivables for Lux and Love Accelerator programs.
Product ManagementOperations ManagementCoaching+1 more