Technical Account Manager
Inactive
N
n8nAutomation software
Secondary Locations: Denmark, Norway, Bosnia, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Kosovo, Latvia, Moldova, Lithuania, Montenegro, Poland, Romania, Serbia, Slovenia, Slovakia, Europe, Austria, London Office, United Kingdom, Greece, Spain, Portugal, Germany, Ireland, NetherlandsFull-TimeSenior
This job is no longer active. We keep the page for reference, but the employer may not accept new applications.
Salary not disclosed
Job Details
- Languages
- English
- Required Skills
- DockerKubernetesRESTful APIsDevOpsSaaS
Requirements
- Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
- Diagnosed performance, reliability, and scalability challenges in production environments.
- Clear technical communication skills for technical and business stakeholders.
- Experience building trust with senior technical stakeholders.
- Cross-functional collaboration with Support, Product, Engineering, and Customer Success teams.
- Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, and self-hosted deployments.
Responsibilities
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
- Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
- Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders.
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
- Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes.
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
- Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
- Identify and address technical product gaps surfaced by enterprise customers.